Already Fresh Customer Service

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Custom Orders

Custom Order

Cancellations

Please note: You can request as many changes as you want until you are happy with the way your custom item looks. Therefore, there is usually no reason for cancellation. Changes are free of charge, as long as they are within the original amount that you paid, and as long as you have not yet approved. However, if you are adding things to your order, then we will indicate the additional amount that you owe and you will need to pay it once you approve the design. Should you wish to cancel your order, you will be subject to a cancellation fee based on the current production status of your job. The fees are as follows:
    • 10% — prior to a proof being sent.
    • 30% — after proof has been created, but prior to customer approval.
    • NO REFUND — There will be no refunds of any kind AFTER an order has been approved.
    ALL REFUNDS WILL BE IN THE FORM OF STORE CREDIT.
      Making changes after your custom order is approved and in production: Once we have received your final approval of the proof, no changes are allowed to the artwork, design, clothing size, job characteristics, or turnaround time. Change requests after an order has been APPROVED will incur a minimum charge of $100. No exceptions. It does not matter how minor the change may seem or how soon after the order has been APPROVED. In some circumstances, a change request may be subject to the full price of a new garment. Custom artwork digitizing: Since digitizing is a service that we pay our artists to perform for you, we do not allow refunds for digitizing. We will tweak your design until you are happy with it, but if you want an entirely different design, you will have to pay a separate digitizing fee. What if my custom item doesn't fit? As the customer, you are 100% responsible for choosing the correct size. Since all merchandise is made to order, we cannot accept returns or exchanges if you choose the wrong size. We provide plenty of ways to help you choose the correct size. Please review our sizing charts and/or contact us to request a sizing kit. Or you can try on someone else's garment, or go to a store to try on the garment. If you do this, please note the brand of the garment that you tried on.
       

      Non Custom Orders

      Non-Custom Order Cancellations

      Non-custom orders that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:

        • 10% — if you cancel within 24 hours of placing your non-custom order, as long as your order has not yet shipped out.
        •  30% — if your order is marked      as Approved or In Production         
        ALL REFUNDS WILL BE IN THE FORM OF STORE CREDIT. Making changes once your order is approved and in production: If you want to change a non-custom order once we have started making it, there will be a 30% restocking fee because we have to restock the item that we started making for you, order a new garment from the manufacturer, and start the process all over again making your new item. After we have shipped your order: If we have already shipped your order but you decide to cancel, you will need to return your unused, unworn, non-custom item(s) to us within 7 days of receipt. After your items are back in our possession, we will issue you a store credit minus the 30% restocking fee. What if my non-custom item doesn't fit? You can return your unused, unworn, non-custom item(s) to us within 7 days of receipt. After your items are back in our possession, you can either exchange for a different size, or get a store credit for the full amount of your purchase. Tip: If you are debating between two sizes, we suggest that you go with the larger size. You can always take the garment to a local alterations shop and have them remove material to make it fit you perfectly.  

        For All Orders

        For All Orders

        For All Orders

        Complaints: All complaints must be registered within 7 days of receipt of your order. Should the order contain manufacturing errors and/or defects, we will gladly fix or replace it. Please note that in some cases the garment pockets may be sewn partially or completely shut to incorporate a desired design. This happens most often on small and medium sized garments. This is a normal occurrence and does not constitute a manufacturing error.

        Also note that the colors you see on your screen may differ from the actual color of the garments and materials in real life. This is a normal occurrence and does not constitute a manufacturing error.

        Brand of Garment: If you want a particular brand of garment, then you must request that particular brand in writing. Otherwise, we will fulfill your order based on whatever brand is available at the time, as long as it the same color, style, and size that you selected. Specific brands are subject to availability, and requiring a specific brand may increase the price and/or delay your order.

        Out of Stock Items: 

        If the particular garment size and/or color that you ordered is currently out of stock or on back order, you may either:

          • choose a different size and/or color,
          • wait until your particular size and color is in stock, or
          • request a full refund or store credit.

        Cancelling After Production Has Started: Under no circumstances may an order be cancelled once production has started.

        Report An Issue

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        Apparel Fit Guidelines

        Apparel Fit Guide

        A t-shirt’s fit refers to the way it’s tailored to fit body shape. Not only does it impact appearance, but also comfort. Consider this information when selecting products to be customized to ensure that everyone will look and feel their best in their new custom tees.

        Fit Types

        We categorize t-shirt fit types to help you find the best choices for those clothed in your newly designed shirts. Our fit types include:

        Standard Fit

        Semi-Fitted

        Relaxed Fit

        Men’s vs. Women’s Fits

        Print Options

        Screen Printing

        Screen printing is a process that uses a mesh screen to transfer ink onto an underlying garment. The basic operation starts with the creation of a stenciled screen that allows the selective application of ink to a piece of apparel. Every color applied requires a separate screen to place the ink exactly where needed within the design.

        Screen printing has become the standard customization for t-shirts and apparel. This method shines for applications that include:

        • Larger, high-volume orders
        • Unique or oversized print areas
        • Single-color prints, such as text or logos
        • Specialty or special FX inks

        Learn more about our screen printing techniques, specialty inks, and specialty services here.

        Direct to Garment (DTG) Printing

        Direct to Garment printing applies ink to a garment using inkjet technology. This uses a process that applies fine droplets of different colors to render a full-color design. Think big & complicated inkjet printer.

        Also known as digital printing, DTG has become increasingly popular due to the simplicity of the printing process. In addition, this method produces fantastic results in areas such as:

        • Smaller, simple orders
        • Standard print locations and sizing
        • Multi-color prints, like photos
        • When soft feel or lightweight print is important

        Heat-Applied Vinyl

        Vinyl offers a variety of benefits and is applied to a garment using heat to create a durable bond. We feature several techniques depending on use:

        • Cut Vinyl - Commonly used for team names and numbers
        • Printed Vinyl - Offers full-color images, with greater detail
        • Foil Vinyl - Adds metallic bling to designs for special occasions

        Images

        Images

        Incorporating images into a design may seem simple, but there are common mistakes that can negatively impact the resulting print. Based on our experience printing millions of t-shirts, hoodies, and other pieces of apparel, we recommend the following to get the most out of your images:

        Use High-Quality Images

        The use of low-quality images is among the most common problems with customer-submitted images. This means that the image does not contain enough detail, which results in poor print quality. We recommend

        • At Least 200 DPI (300 DPI Is Better)
        • Full Size

        For example, a typical center chest design is 9” wide x 7” high. So the image should be 9” x 7” with a resolution of 200 DPI.

        Crop Images

        Images often include elements that are not critical and distract focus from the main subject. Reducing the size by cropping the image places emphasis on the subject.

        Adjust The Image

        Images often have minor imperfections like scratches, spots, shadows, or other defects that may negatively impact the printed design. As a result, we recommend adjusting the image to eliminate those imperfections to get the best print possible.

        Size the Image

        Image size should be relative to the garment, otherwise, it may overwhelm smaller garments. Therefore the image must be scaled to ensure a consistent appearance.

        Not sure how to do this? We can make this design adjustment on request.

        Use a Standard Image File Format

        There’s a broad range of image file formats and our team can use practically every one. However some produce better results than clothes, so we recommend using the following:

        Fonts

        Fonts

        The selection of fonts or typefaces for use in a design is among the biggest decision made. Fonts not only transmit written information, but they set the tone for the entire design and convey greater meaning. Based on our experience, we recommend the following tips to improve your designs using fonts.

        Search For Different Fonts

        Font selection can have a profound impact on how people interpret your design, so it’s wise to search for fonts that are consistent with your message. 25% of Already Fresh users produce their design with our default font, which represents a missed opportunity. While it can be time-consuming, the benefit can be a much more cohesive design.

        Just consider how the font used for each of these categories provides contextual meaning:

        Make Your Message Easy to Read

        Communicating the message contained in your designs is of primary importance, so selecting fonts that are easy to read and understand is important.

        Some tips to make your message easier to read include:

        • Use Decorative Fonts Sparingly
        • Don’t “Shout” at People by Using All Caps
        • Scale Fonts Proportionately to Avoid Stretching
        • Create Visual Hierarchy Using Font Order, Size, Color, and Treatments

        Choose Fonts That Are Appropriate

        Fonts convey meaning and create an important first impression, so select fonts that are consistent with the message of your design. For example, a font applied to a non-specific movie title can set dramatically different expectations about what the film is about:

        Use Three Fonts Or Less

        The use of multiple fonts can add visual interest and create a visual hierarchy, but a rule of thumb is to use no more than three fonts. Here’s one example of how impactful this simple rule can be:

        Generally, we suggest selecting fonts as follows:

        • A large, decorative, primary font to communicate the most important message
        • A medium-sized, less decorative secondary font to use for supporting information
        • A smaller, plain font (if necessary) to convey less important, detailed information

        Embroidery Help

        Embroidery Tips

        Embroidery can elevate apparel from commonplace to extraordinary and many. It offers a more polished, professional look for a range of apparel like polos, jackets, and hats. However, there are some factors that should be taken into consideration to get the most from custom embroidery.

        We’ve assembled these tips to help.

        Keep It Simple

        Simple designs are more legible and produce better results than more complicated ones. Often the detail in complex designs doesn’t translate well to embroidered designs, since the thread size used is standard and cannot adapt to fine detail.

        We recommend removing extra words, dates, phone numbers, and unnecessary details to clean up your design.

        Select The Right Product

        Embroidered elements look good on a wide range of products, but some produce better results than others. Generally, products that use thicker fabrics tend to be better candidates for embroidery. These include:

        • Hoodies
        • Sweatshirts
        • Pullovers
        • Jackets
        • Polos
        • Hats & Beanies
        • Towels

        Choose Lettering Carefully

        Lettering should be bold, clear, and simple to achieve the best appearance possible. When creating your design, consider these factors:

        Size - Lettering smaller than ¼” is rarely legible and doesn’t produce a good result.

        Font Style - Use simple, clean fonts. Sans-serif fonts are ideal

        Case - Use of uppercase letters can increase readability.

        Avoid Shading & Color Blending

        Applying a shadow or using a blended color can produce inconsistent results in embroidery, so they are not recommended. Since individual colored threads are used to produce color blends, the result can produce a fuzzy, less polished appearance.

        Limit Size

        Smaller embroidery designs produce a more polished appearance and tend to produce better overall results. While larger embroidered areas can look good on sports jerseys and jackets, they can lose detail and feel heavy when applied to most garments.

        Match Colors

        Companies with an established brand should use colors that closely match their established brand to maintain a professional appearance. This can include Pantone matching, or simply working to select colors that approximate their color palate.

        Proper Placement

        Selecting a location that compliments the strengths of an embroidered design will produce better results. For example, we’ve found that chest, sleeve, or back of the neck locations present simple embroidered elements well.

        Shipping

        Shipping Options

        Alreadyfresh is proud to produce high-quality custom apparel and delivering it on time. No matter where you are or what schedule you need to meet, we’ll do everything in our power to meet your need where you are.

        Shipping Locations

        We deliver worldwide, however, the available shipping services vary based on location:

        • United States Continental - Standard & Rush Shipping
        • Alaska - Discounted Standard & Expedited Shipping
        • Hawaii - Discounted Standard & Expedited Shipping
        • US APO/FPO - Discounted Standard & Expedited Shipping
        • Canada - Discounted Standard & Rush Shipping

        Shipping Types

        RushOrderTees has always offered free standard shipping to anywhere in the continental United States and that will never change. Since our founding, we’ve expanded our shipping types to include the following:

        • Standard Shipping - Delivery within 10-12 business days in the Continental U.S.
        • Expedited Shipping - Accelerated delivery; exact time frames vary
        • Rush Shipping - Delivery within 4-6 business days based on service selected
        • Custom Shipping - Delivery to be determined by our Project Manager

        How quickly will my order ship?

        We can deliver custom apparel as quickly as overnight. Our production process makes customization fast, and our team is ready to help you meet deadlines. We offer delivery options ranging from standard shipping to rush shipping. Contact us to get specific shipping details for your order.

        Do you guarantee delivery dates?

        We cannot guarantee delivery dates for shipping because we can only commit to a range between 10 and 14 business days.

        Can I change to rush shipping after my order is placed?

        Yes, we should be able to expedite your order. Contact us via phone at (267) 988-5742 as soon as possible to confirm that the change can be made.

        Can I change my shipping address?

        In most cases, we should be able to change your shipping address. However, be aware that a change may result in an additional fee or delivery delay.

        Can I ship my order to multiple addresses?

        Yes, we can ship orders to multiple addresses. However, be aware that our standard shipping only applies to one address per order; shipment to multiple locations may require an additional fee.